• Who we are 
• Children
• What information we collect about you
• How we use information we collect about you
• Who can see your information 
• When we share your information
• How we look after your information
• How long we keep your information
• International Transfers of your information
• Rights and choices

The Hodder Education Group is a business division of Hodder & Stoughton Limited, , which is part of the Hachette UK Group of companies. (See Group Company List). 

Hodder & Stoughton Limited is a company registered in England under company number, 651692 with our registered address as set out below.

You can contact us as follows:
FAO: HEAD OF DATA PROTECTION
Address: Carmelite House, 50 Victoria Embankment, London EC4Y 0DZ, UK
Email:     privacy@hoddereducation.co.uk 

CHILDREN
Hodder Education Group websites are not directed at children. They are intended for adults. Where any Hodder Education Group digital platforms (such as Dynamic Learning and MARK) process information about children under 13, we will ensure that the required parental consent has been obtained by the schools if they provide us such personal information or by us if the information is received by us directly from these children.
 

• create an account in our website;
• subscribe to or accept access to one of our digital platforms such as Dynamic Learning/ Mark/ Rising Stars Learning Assessment
• are added as a teacher user to Dynamic Learning or Mark, our digital platforms, by one of your teacher colleagues  
• subscribe to our newsletters
• subscribe to or purchase our magazines  on account
• apply for an inspection or inspection copy of a text book
• apply for technical support assistance  from Hodder Education Support 
• interact or correspond with us by  letter, phone, SMS, email or via our website
• complete one of our surveys
• use our mobile devices or website applications (apps)
• sign up to  attend events including  CPD  and Revision Days  we hold or interact with us in person
• submit contributions to our publications by post or via our website or our author contact form
• enter into a contract with us to publish a text book
• order books/ text books, exam materials, Whiteboard e textbooks. magazines  or e-updates or other products from our website
• enter a prize competition or draw
• submit  permission requests 
• apply for electronical materials for visually impaired  and print disabled mterials  

Protection of Personal Data

You are responsible for ensuring that personal data is transferred to us securely.  We will take all reasonable precautions to ensure that all the personal data that is submitted to us for the purposes above remains secure and have procedures to protect the storage and disclosure of personal data. You must ensure passwords are not shared and are kept securely.

Cookies and how you use our website and apps.

We also collect certain information about how you use our website and apps and the device that you use to access them. This includes your IP address, geographical location, device information (such as your hardware model, mobile network  information , unique  device identifiers) browser type, referral source, length of visit to the website , number of page reviews, the search queries you make on the website and similar information. This information is collected by Google Analytics on our behalf and by some of our apps using cookies. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. For more information on cookies please read our Cookies Policy. 

Our website may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy notices. Please ensure that you read the privacy notices on any such external websites.

Information we receive from third parties

In certain circumstances, we will receive information about you from third parties. For example: 

• we use third party providers to verify information provided by you in connection with any manuscript you submit to us for publication. For example, we will use third-party databases or websites to confirm your publication history;
• we will receive information about you from third parties if they are referring you to us for publication. For example, if you are the co-author of a manuscript, your co-author will be required to provide us with information about you. Or if you have a literary agent making submissions on your behalf, your agent will provide us with information about you;
• if you are a job applicant we may contact your referees to provide information about you;
• if you give permission for us to contact you to a bookseller or other third party running a competition or other event involving one of our books or authors;
• when we acquire rights from other publisher;
• We subscribe to an on-line secure password protected data base of education data from The Education Company Ltd which contains up to date information about schools and institutions and their teaching staff.
• From schools and Institutions to provide pupil information for test assessment and teacher contact details.  We expect schools to have informed parents or guardians of the processing activity we are undertaking of pupil data and to have obtained their consent when they share such personal data with us.    

• process your request, for example, to purchase products or access services and to administer your account
• communicate with you and provide information about our products and services 
• send you marketing communications about products, services, activities, promotions or other matters that we feel may be of interest or use to you
• contact you about products you have bought or services you have subscribed to
• communicate with you and your school   to provide Support services to Digital platform offerings
• analyse your use of our websites, our apps and response to our communications and improve the services we offer, including personalising our communications with you.

Pupil Information

If you are a pupil your school will have provided information about you to us which will process on its behalf in order to:

• support your learning
• mark assessments and record assessment results
• monitor and report on your progress
• assess the quality of our services

We will process your data for these purposes in accordance with instructions from your school and will report on the outcome of our services to your school.  We will not give information to any third parties (other than contractors providing services to us with whom we have an agreement) without the consent of your school.  Where possible we will anonymise personal data.

Teachers/Tutors/Lecturers

If you are a teacher or staff of a School or college, we will process your information provided to us by your School or by you:

• to support you teaching and use of any digital platform products  
• to process any orders you make for products and services on behalf of the School or Institution or on your own behalf as the case may be.
• Obtain feedback from you in surveys relating to our products and services/ educational topics

When we have your consent to contact you, we may use your information to:

• to keep in contact with you and provide you with marketing communications about our news, events, authors or books and those of other Hachette UK companies that we believe may interest you;
• tell you about new website features or services;
• send you newsletters;
• share your information with third parties such as authors, co-publishers or marketing partners so that they can contact you with information that might interest you (as described in the section 'When We Share Your Information’) 

In the following circumstances we will use your information to carry out our contract with you:

• to process your requests to purchase our products from our website;
• to provide customer service and support;
• if you are an author, illustrator or other licensor to administer your publishing contract including receipt, review, editing, production, marketing of your manuscript and payment of your royalties;

Sometimes we will use your information on the basis of our ‘legitimate business interests’ (legitimate interests). This means our legitimate interests in conducting and managing our business and our relationship with you.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you, particularly where we process children’s personal data.  Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing you have rights and choices which include the right to object (please see the section headed ‘Your Rights and Choices’).

We may use your information for the purposes listed below on the basis of our legitimate interests:

• to contact you about products you bought from us;
• to contact you about submissions you made or content you provided to us;
• to respond to your queries and correspondence;
• to collect and store accurate data of our customers 
• to administer your account with us;
• to deal with enquiries or complaints  as necessary to provide customer support in providing the correct products and services to our website users;
• to carry out aggregated and anonymised research about general engagement with our website  in providing the right kinds of products and services to our website users; 
• to measure or understand the effectiveness of advertising;
• to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services;
• to analyse your use of our websites and apps and your responses to our communications;
• to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you; 
• to create our educational analysis tools
• to mark assessment tests
• to prepare aggregated benchmarks for the purpose of building educational tools and performance indicators  from the results of anonymised data
• to detect and prevent fraud and unauthorised access or illegal activity;
• to  improve security and optimisation of our network sites and services including trouble shooting, testing and software development and support;
• to operate a safe and lawful business or where we have a legal obligation; 
• to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees; 
• to process any job applications you submit to us 

• our website hosts and operators, IT support providers, database operators, site analytics providers and software developers; 
• our marketing or publicity services providers;
• our editorial and production service providers, peer-reviewers, third-party manuscript readers
• our royalty system software provider; 
• specialist education research partners
• our financial services and payment service provider;
• our warehousing and delivery service providers;
• our auditors, technical consultants and legal advisors;  
• our fraud detection services;

• selected publishing partners and authors;
• selected marketing partners; 
• specialist education research partners  to help us create our educational analysis tools and products
• any prospective seller or buyer of  businesses or assets, only in the event that we decide to acquire, transfer or sell any business or assets;
• The Education Company Ltd which manages our customer relationship system (Spirit) to ensure up to date and accurate contact details for teachers, schools and customers and purchase records are maintained.  
• any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law or where we have a legal obligation to do so

• ensuring the physical security of our offices, warehouses or other sites;
• ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption;
• maintaining a data protection policy for, and delivering data protection training to, our employees;
• limiting access to your personal information to those in our company who need to use it in the course of their work and ensure it is kept behind a user password verification system.

You are responsible for ensuring that passwords are not shared and are kept securely.

We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example:

• we archive our email and paper correspondence regularly and destroy unnecessary information;
• We operate a best practice email retention policy requiring password protected folders and departmental shared drives to provide restricted access to information;
• We conduct regular access reviews to keep access profiles and policies up to date;
• We conduct periodic review and purge cycles of documents in accordance with our document retention policy;
• we retain information relating to orders, refunds and customer queries for approximately 7 years;
• we retain information relating to commercial contracts for approximately 7 years after expiration or termination whichever is the sooner;
• we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently;
• in the case of our digital platforms such as Dynamic Learning and Mark, we will hold the data with your account for the period of your subscription (unless you ask us to delete it earlier) and thereafter until you instruct us to delete it.
• we delete information collected through marketing channels and information in  our customer relationship management system, Spirit, 2 years after our last interaction with you;
• we destroy CVs and related information from job applicants who have not been shortlisted for interview once the recruitment process is complete.  The shortlisted candidates’ CVs and related information is kept until after the successful candidate’s probation period, which can be 6 months from their start date. 

• the right to request access to the information that we hold about you to check that we are acting lawfully;
• the right to receive a copy of any information we hold about you in a structured, commonly-used, machine readable format or in another format of your choice;
• the right to request that we transfer your information to another service provider in a structured, commonly used, machine-readable format;
• the right to ask us to correct information we hold about you if it is inaccurate or incomplete;
• the right to ask us, in certain circumstances, to delete information we hold about you;
• the right to ask us, in certain circumstances, to restrict processing of your information.

You may exercise your rights and choices by contacting us using the details above 'Who We Are'.

You can also prevent processing for marketing activities by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing. 

Your Right to Complain

Please contact us if you have any questions or are unhappy about the way your information is used. We hope we will be able to resolve any problems or issues you may.

You also have the right to lodge a complaint about us and our use of your information to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence; 

We may make changes to this Privacy Notice from time to time. We will post any changes to our site.

This Privacy Notice was updated on the 5 July 2019.